Question 1

What is Hearthfront?

Accepted Answer

Hearthfront is an AI operations desk for local service businesses. It helps your team capture calls and leads, keep appointments moving, prepare follow-ups, and turn completed work into thoughtful review requests.

Question 2

How do I set up my Hearthfront account?

Accepted Answer

Create your account, then add your business details, services, service area, hours, booking rules, and communication preferences. This gives Hearthfront the context it needs to help your team respond in your voice.

Question 3

How do I choose the right plan?

Accepted Answer

Choose the plan that matches the size and complexity of your operation today. Start with the plan that covers your current team and location needs, then move up as you need more seats, more service locations, or additional operational support.

Question 4

Is there a setup fee?

Accepted Answer

No separate setup fee is required to create your Hearthfront account. You can get started by configuring your business profile and booking preferences, then choose the plan that fits your operation.

Question 5

What does the AI Receptionist handle?

Accepted Answer

The AI Receptionist helps with the front door of your business: capturing caller and lead details, answering questions using the information you provide, and guiding inquiries toward the right next step. Your team stays in control of the business rules, service area, availability, and tone it follows.

Question 6

How many team seats and service locations can I have?

Accepted Answer

Seat and location limits depend on your plan. Choose a plan that fits the people who need to work in Hearthfront and the service locations you operate; you can change plans as your team or footprint grows.

Question 7

Can I add another service location later?

Accepted Answer

Yes. Add the multi-location add-on when your business expands beyond the locations included with your plan. Each location can have its own business context, service area, hours, and booking rules so responses stay accurate.

Question 8

What happens after I sign up?

Accepted Answer

You will be guided through the business setup steps first. Once your profile and booking preferences are in place, you can use Hearthfront to review leads, keep appointments organized, prepare automations, and follow up with customers.